Best Practice

Best practice within technical communications

What's the evidence? Does user onboarding work?

You get a new app and all these tips pop up. Do people engage with this stuff? Is it useful? As far as I can tell, the jury’s still out on this. There’s research and plenty of advice, but no convincing evidence.

Managing Reviews

Encouraging reviewers to respond to review requests can seem a daunting and thankless task. There are a variety of strategies you can use to help ensure you receive the review you need.